"It was fine. The website was easy to navigate around and completed transaction without any issues. Got a verification email on the transaction and signed up for mailing updates. Thanks!"
Stephanie - Jan 26, 2009
|
"Hello Pet Super Store, Jerome Goldman from Rye , Melbourne . Australia. I had a Border Collie with a serious barking problem. Tried citronella spry collar but he found that jumping sideways worked in his favor. Then we employed a dog trainer. Very expensive ! We then had a dog well trained, smelled of lemon and still barked like he was possessed . After checking many different web sites and many collars , your web site was the easiest for an old person to navigate , and the products had the safety features I thought would control the barking and not just zap the poor thing unjustly . The Bark Control Deluxe even has a picture of our dog on the box , what an omen. Any way after monitoring his barking for an afternoon and making adjustments to the controls and the fit of the collar we now have a happy dog ( because we don't yell at him for barking) a happy couple of neighbours and a very happy Family. So thankyou very much, we now tell other people who ask how we sorted out our problem to check out the products on your web site. And delivery was prompt. Thanks , Jerome . "
Jerome - Jan 26, 2009
|
"My Customer Service Experience with Pet Super Store was EXCELLENT! I called prior to placing my order because I had questions about some items on the website. My questions were all answered ABOVE and BEYOND my expectations and the guy on the phone was very nice and helpful! I made my purchases on the phone and I will definitely be using this website for further purchases for my pets!"
Lauren - Nov 21, 2009
|
"I felt that your site was very easy to use. The feature that allows the customer to sort by price is very helpful. Also I greatly appreciate the rating feature. When I get to look at what other customer thought about the product it helps my decision between a few similar products. Thanks again ~Amanda-Rae "
Amanda - Jan 23, 2009
|
"Your web site was great! I looked and compared dog beds and was able to choose the perfect one for my weimarainer. It was shipped and arrived quickly and she is currently enjoying her soft nest bed. Thanks for everything. Cinda Scheef "
Cinda - Jan 23, 2009
|
"I think you are great! I ordered something on MOnday and it was delivered on TUesday. I was very impressed with your promptness...keep it up!"
Zana - Jan 21, 2009
|
"Hi Thanks for the opportunity to give feedback. We found your site very easy to get around. We actually left the order in our shopping basket overnight and we got a great little reminder the next day to say "please come back". That was great as we were actually looking at another site/company and with the added incentive of 5% discount, your company won out. My partner and I both agreed that it is an excellent customer service tool and shows what a superior system you operate. We were also impressed with the speed in which the order was processed and despatched. Thanks very much for your help. We look forward to receiving the tracking collar and hope to visit your site again soon. Many Thanks Luke"
Luke - Jan 10, 2009
|
"I placed an order with your company on 1/7/09, and I realized on 1/8/09 that I ordered the wrong size on the dog bed I wanted to purchase. I called your customer service line on 1/8/09, and by 1/9/09 I received both a phone call and a voicemail regarding the issue. Because the item had not shipped yet, the company was able to amend my original order. I really appreciated how quickly the company got back to me, as well as its willingness to work with customers on their orders. I would definitely make a purchase from this site again. I was really impressed with the customer service (which I believe was handled by Katie and David). -Brooke "
Brooke - Jan 9, 2009
|
"Hi, I received excellent customer service help! There was an issue with the website which I described in my phone call. The person I talked to on the phone instantly corrected the problem and then also took my order, maximizing my convenience. And he was very friendly. Peace, Christina"
Christina - Jan 8, 2009
|
"The customer service that I recieved was superb.! He was extremly helpfull & knowlegeable on the SportDog products. I am more than pleased.!! Thanks, Arnold (AJ'S SALES & SERVICE)"
Arnold - Jan 7, 2009
|
