"i could not be more impressed! i easily ordered an item online which was at my home in 24 hours! wow! i ordered a pet gate which is a perfect configuration for a problem spot. the wood finish is not great on some of it but that isn't your fault. i will use your site again. thank you "
Natalie - Feb 27, 2009
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"I received the raised pet dish I ordered today - much faster than I expected, and it was packaged very well. The product is exactly as pictured on your site and it was very easy to order. I'd say you're doing it right and I'll definitely recommend! Thanks! Tracey "
Tracey - Feb 26, 2009
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"Hello, The web site was easy and fast. Thank you for the superb customer service. Brett B."
Brett - Feb 26, 2009
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"Attn Customer Service: I recently placed an order for Sport Dog in ground fencing along w/5 collars in addition to the 1 that comes w/the system. While the web site mentioned that this system would work with any PetSafe or Invisible fence collars, it happens that this was not the case. I ending up calling customer service b/c after tracking my package for a few days via the UPS website (thanks ot you for providing the tracking #!), I noticed that the order had not yet been shipped. Instead of letting me find out on my own that the collars weren't compatible, my order was held until we were able to discuss the situation. Although I never recieved a message from you regarding that matter (the agent I dealt with mentioned there was an attempt to contact me), I was still happy that I wasn't sent a bunch of useless pieces. I was even happier still to have the upgrade to the more expensive Sport Dog collar that would work w/the system (at no extra cost to me) due to the incorrect info provided on your site. This was granted to me w/out any arguing or discussion on my part & it is a testament to your customer service agents & department that this was all handled so smothly & quickly. You will definitely have my business again. Thank you for all your help! Regards, Lillian Arena "
Lillian - Feb 24, 2009
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"Hi, I have spoken to your customers services section a number of times. I seem to get "David" on the phone often, an would like to comment on his manners: Friendly and offering personnalised service, he seems to know the products he sells and is always pleasant to talk to. He is a example to follow for phone based services... Well done, excellent work! Thanks for the opportunity to give feed back, I hope this gets back to him. Scott Friedrich"
Scott - Feb 24, 2009
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"My trip through your website was an excellent experience – very easy to navigate and I’m not very computer literate! Can’t believe how fast the gate got here, very pleased with your customer service. The gate itself is fantastic, not only is it nice looking and well constructed but it is so easy to use, it solved the problem of containing the dogs and does it in a very classy way J"
Sandra - Feb 23, 2009
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" In response to your request, I received the dog door today. My initial thoughts are that it looks just like I expected it to; delivery was right on time and I am quite satisfied. Hopefully, I can get it installed as satisfactorily!"
Sharon - Feb 13, 2009
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"Hello, I am happy to reply to this email and to tell you that I am more than pleased with the service I received. I found your website through a Google search for “orthopedic dog beds,’’ and while I checked out several other, less-expensive products offered by other companies, I kept returning to the Pet Super Store site because the bed, though far more expensive than I’d planned, was of such superior quality that I decided it was worth it. My dog is very dear to me, and I want to make this part of his life as comfortable as possible. I wasn’t sure about bed size, though, so I called and spoke to a very helpful and polite man (I think his name is Chris). He helped me choose the right bed size and said it would take a couple of weeks for it to arrive, because each one is made to order. I appreciated that because sometimes you just don’t know when to expect delivery of items ordered online. I also wanted to order a set of foam steps for my dog to use to get up on the bed. He’s 11 and has been having trouble jumping up and down. Chris advised me on how to get my dog to use the steps (dog treats) and said the steps would arrive next week, but to my astonishment they were delivered today. I took Chris’s advice regarding the treats, and my dog has already used the steps a couple of times. Now I can’t wait for the bed to arrive! Thank you for this excellent service. Anita"
Anita - Feb 12, 2009
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"Last Sunday (2/8) was our first time at the store and we were very pleased with the knowledge and service we received from Lisa. I had read online that your staff was knowledgeable but the prices were high. I can’t comment on the prices bc I have none to compare with, however I have been to Petco and other big pet stores before for different needs and the Pet Super Store is worlds ahead. Lisa helped us right away and gave us a thorough understanding of what we needed to get ready for our new puppy. She suggested purchasing the basics needs now and then come back to keep filling in from there. We did not feel oversold or pushed into anything. Customer Service at it’s best! We are excited to learn more about your puppy training classes and look forward to visiting you in the future! Katie Bramley"
Katie - Feb 10, 2009
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"I found the web site was very easy to use and easy to find the things i was looking for. Some of the things you had in your store we do not have here in Australia. I would be happy to use you store in the future. "
Stephen - Feb 4, 2009
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