"Hello,
My only suggestion for a customer-friendly feature would be to include
a link/button in the email that goes directly to the order tracking
page. Otherwise, things seem AOK.
Thanks,
Jason Mancine"
Jason - Mar 21, 2009
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"Dear Pet Super Store,
I like your website. It displayed each of the patterns for the Bowser donut dog beds in an instantaneous and accessible manner. Believe me, I checked all of the Bowser bed sites! Your prices were competitive, too."
Laura - Mar 20, 2009
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"I thought you had great customer service. I asked for a price match and was quickly sent and email agreeing to it. Thanks so much."
Candice - Mar 19, 2009
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"Dear Sean,
I would just like to thank you for the excellent customer service that you and your company has provided – the service you have provided is MORE than excellent and I would not hesitate in recommending you to my friends and family; I would definitely use your company again even with the inconvenience of having to import into the UK. My experience with your company has unfortunately involved a faulty product; you had no hesitation in replacing it and shipping it to the UK at no cost to myself and when I had problems with the UK customs you even helped me to resolve the issue. Many, many thanks, I look forward to doing business with you in the future.
Kind regards,
Mrs Jennifer Wilson – Worcestershire, England."
Jennifer - Mar 16, 2009
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"Hi,
Your site and customer service were fantastic and were are waiting with anticipation for the UPS truck. Thanks for your professional service and your prompt answers to our question."
Gary - Mar 15, 2009
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"Hi!!!! i purchased a peg gate, highlander 4 panel 27" item 42121. I did indeed receive excellent customer service. I am also very pleased with the gate - the quality of the wood, nice and heavy/substantial, and of course i very much appreciated the free shipping. Very pleased with item, customer service, website - will def recommend you to friends - i know when friends come to the house there will be many comments about the beautiful gate. Thank you again for everything, particularly the free shipping!!!!!!"
Patricia - Mar 9, 2009
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"I received excellent customer service via telephone and your representative was most helpful, even calling me back after checking on how a dog ramp was made to see if it would suit my particular needs prior to ordering. He made sure my order shipped the same day as I needed it ASAP. I would recommend your site to others and use it again myself!"
Sibyl - Mar 6, 2009
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"I was 100 percent satisfied with the service provided. I would purchase products from your company again. Tom Lee "
Tom - Mar 6, 2009
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"Up to this point, I’m very satisfied w/ my online experience @ Pet Super Store. As long as the right products are shipped and they arrive in good condition—I don’t see any negatives at all. The website is easy to navigate and check out was a breeze. Keep up the good work! "
Laura - Mar 2, 2009
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"Service and price are excellent and the technical support (explaining how invisible fencing works) was great. We'll be shopping here instead of at local PetSmart in future."
Charlie - Feb 28, 2009
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