"Your website was easy to search for items and even place orders. It’s a nice looking website, too. All positive…nothing negative."
Anne - Apr 15, 2009
|
"1) Best prices compared to all other pet websites!
2) Well organized, easy to navigate website.
3) Well written descriptions, specifications, etc.
4) Easy to use, quick check out.
5) I have not gotten my order yet, but I don't foresee any problems, especially since you have a great return policy.
6) ** I would like to see more reviews on products (I checked other websites for those). How could you encourage your customers to do this, so as to benefit future customers? X number of reviews = coupon?
"
Nicole & John - Apr 14, 2009
|
"Hi,
Thank you for a very good website. It is so easy to find you at Google and buying and paying from your site! You also confirm quickly even when it was an Eastern Holiday.
Best regards,
Ralf Larson
Sweden"
Ralf - Apr 14, 2009
|
"The site was very user friendly and I could move around very well and found what I was looking for at a reasonable price I would and will recommend it to friends and relatives"
Nicholas - Apr 11, 2009
|
"My customer service was excellent. All of my question were answered quickly. I have shopped at Pet-Super-Store.com for several years."
Sandi - Apr 11, 2009
|
"Good Morning,
You offer excellent choices it appears & I'm sure I'll continue shopping with you in the future. Keep up the good work & add new items as often as possible!
Regards,
Ken"
Ken - Apr 7, 2009
|
"Dear pet super store
1st I would like to say how easy it was to order online.I then decided to add to my online order and called the toll free #. The customer service person was very quick to change my online order to include my 2nd item,which saved on mailing charges.I also liked the way that instructions were there for viewing even before I received my items.
great customer service dept!
Scott Decker"
Scott - Apr 6, 2009
|
"I did everything online, used the reviews in my search for the product I thought would work best for our dog. Site was easy the get around, had no troubles locating items. So far no problems still are waiting to receive product at this time.
Kevin Folk"
Kevin - Mar 29, 2009
|
"I found the customer care service very helpful. After I placed my order, a friend informed me I should have gotten a bigger browser dog bed. Within 1/2 hour I canceled the one order and placed another. I was told the original order had going through, how long for my credit to be credited for the canceled order and was told the original order was canceled. One improvement I would like to see is an e-mail stating my order was canceled. The customer gets a confirmation of the order being processed, but there was no e-mail informing me it was canceled.
Regards,
Kathy Coulbourn"
Kathy - Mar 24, 2009
|
"Customer-Service,
Your web site was easy to navigate and I found what I was looking for
with no trouble. I did not spend a lot of time on the site as I went
directly to what I was looking for, found it and ordered it. I didn't
see anything obvious that I would make a negative comment about. I liked
what I saw.
Regards,
Floyd Newton"
Floyd - Mar 24, 2009
|
