"Your site was very easy to use and I especially was glad that you have all measurements for pet doors on your site. I'm trying to replace a Pet Safe Easy Fit door and have had a hard time finding another door with a frame to fit and cover the existing rough cut opening. I'm looking forward to a door with flaps that seal better than my current one. Thank you, Dale Buckman"
Dale - Dec 6, 2008
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"I thought the gal I spoke with on the phone did a great job and made my shopping much easier. I was ordering 2 of the same product but sending to different addresses. I placed my order one day and received the item the next day! Can't do better than that. Thank you so much! Linda McHugh "
Linda - Dec 5, 2008
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"To; Pet Super Store I found your website on goggle and compared it with your competitors before calling to make an order. I found the Pet Super Store website easy to navigate through and the Dog Crate I was looking for seemed to fit with your selection. Your representative was very helpful and answered all of my questions. I ordered the crate and 2 pads. The representative knew his products and did not rush the order process. I will return to your site in the future. I'm looking forward to the arrival of the order. Thank you. Charlie Rottmund"
Charlie - Dec 5, 2008
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"I placed my first order ever on your website last week. I had Googled for pet stairs, and your products were the best looking by far of the ones that I found during my search. I also saw that you have a pet Super Club, which would give me a 5% off on my purchase, which was great. So, I placed my order for your 7-step pet stairs - you were the only site that would custom-make the stairs to different heights, and I needed one 33 inches high, so thank you for that! However, I forgot to use the code on my order for the Super Club 5% off! When I realized what I had done, I e-mailed your customer serivice to ask if you could include the 5% discount. I received an e-mail reply right away from Sean saying that he had credited my order with the discount - EXCELLENT Customer Service!!! So, my first impression of Pet-Super-Store has been fantastic!! I will certainly look at your website when I need pet supplies! Thank you. David Ryan "
David - Dec 1, 2008
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"Hi, Guys: Well, I haven't gotten the dog bed I ordered yet, so can't comment on quality although the photo was great and it was easy to determine based on your web site graphics, etc., that it was what I wanted. Also, you did a great job of making it plain that ordering that item had to be done before 12/1 in order to receive by Xmas, since the orders are individually done. The site was easy to navigate, it was easy to find answers to my questions, so I have nothing but praise so far. And somehow, with all that said, I can't imagine that you'd produce an inferior product, so I have no doubt that I'll be thrilled with the bed as well. Thanks for doing such a great job. Marilyn D'Andrea "
Marilyn - Dec 1, 2008
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"I am happy to report that I received the item I ordered already (a telescoping ramp)--and it is in use. Thank you so much for your help procuring this item for my darling pets. Loretta Luizzi"
Loretta - Nov 30, 2008
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"All service was great. I really liked how there were feed back comments right on the page for the item you were looking at. The item details were also very clear and informative. The 30 day money back guarentee is also a good idea. "
Elizabeth - Nov 22, 2008
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"I ordered my product off of your website. It was very easy and I can’t imagine what you could do to make it any easier. Scott "
Scott - Nov 19, 2008
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"Good Morning: I looked at several different sites before I choose yours. I found it very user friendly and easy to use, unlike some others I've had the misfortune to have to use. I really don't have any things to tell you to improve. I'm very happy with your response and prompt delivery. I checked and it's due to arrive today. Wonderful!!!! Thanks so much! Joyce"
Joyce - Nov 19, 2008
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"so far so good. i don't like when i order something online and get no confirmation, or no information about when it was shipped. i did not have that problem with your site. i have received emails throughout the process. my product is currently being shipped. hopefully i will love it when it gets here. thank you, sharon ellison "
Sharon - Nov 19, 2008
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