"Your customer service was extremely courteous and helpful in selecting my appropriate product."
Robert - Jul 20, 2010
|
"My experience with your Pet Super Store was very satisfying. I purchased three items, including a ramp for my wife’s SUV for our yellow lab, Bailey. He is only 9 months old, but with the tendencies of labs to have hip and joint issues I wanted to make sure he wasn’t putting undue stress on himself as he begins to age.
The bed and tube I got him for my new car arrived yesterday, and were just as I hoped they would be. The ramp will not arrive for a few more days, but I am looking forward to that arriving as well.
You have a great selection and prices are very comparable, I actually found a few items in the Skymall magazine, but went comparison shopping to find that your selection was better and prices were lower on many items.
Thanks for giving me the opportunity to provide feedback, and I look forward to returning for future purchases as the need arises."
Mike - Jul 7, 2010
|
"May I say that I am very pleased with the way the transaction took place. Response was prompt. I also needed to change a delivery address post order confirmation and that too was done very quickly.
So big ups to you all at Pet Super Store."
Clem - Jun 24, 2010
|
"I was very pleased on how easy it was to shop. The only problem I had was that the system did not correct the number of items and ended up charging me double. I immediately called customer service and Heidi took care of it for me. So far, it has all been good.
"
Maria - Jun 23, 2010
|
" I thought ordering from the website was extremely easy. I found the Customer Reviews very helpful and it helped me decide on my purchase. I also received a phone call a few days after making my order, and was informed of the company name change that I would see on my bank statement. I thought it was very curious to inform me of that. I have nothing but good things to say about my first time order from this company, I can't wait to get my product!"
Kathryn - Jun 14, 2010
|
"After just one order, I can see I'll be ordering something again from you guys. Everything turned out good, only now I'm thinking faster delivery and probably something soon.
THANK YOU!"
Robin - Jun 6, 2010
|
"The only problem I had was I was unable to get your web site to accept a foreign address. I then Skyped customer service where I was given first class service and the order went through smoothly. It has not yet arrived in Spain but I will certainly get back to you if there is any difficulty."
Robert - May 27, 2010
|
"Having previously ordered and received 3 of the All Weather crate pads for the crates in my car, I was quick to order 3 more for my kennels in the RV. I ordered on-line and did not need any customer service help.
I do wish there were some neutral colors to choose from (grey or beige) and that these pads could be sent out in less than the 3 weeks the website mentioned.
I spent some time shopping for dog beds, but will have to wait on those for now. I love your products and have already recommended them to other stock dog friends."
Linda - May 21, 2010
|
"I have had quick responses to any e-mails I've sent. I really appreciate the great customer service. Thanks!"
Amy - May 8, 2010
|
"Your web site is very easy to navigate. Prices are terrific. I have not yet received my merchandise, but look forward for quality and will advise if I am disappointed.
I would have appreciated more info on shipping. I have only thus far received confirmation of my order, but no shipping information. Other than that, I believe I will be a constant browser of your site. Thank you,"
Jane - May 7, 2010
|
