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Shipping Poilcy

We Pay for Your Shipping on all orders over $75 at the!

You don't have to do anything special to receive absolutely FREE shipping, it is automatic! Our free shipping applies to domestic ground orders within the lower 48 states and the price you see is the price you pay! SHIPPING IS ABSOLUTELY FREE

If you have questions about the status of your order please contact our Shipping Department at

Shipping FAQ

How long will my product take to ship?
It generally takes between 2-4 business days to process your order before it ships and depending on your shipping address, it can take between 3 to 5 days to be delivered for domestic orders. We try to ensure the fastest shipping possible, so if it can be there sooner, it will. Made to order products may take up to 2 weeks to ship.

Where are your products shipped from?
Our pet supplies are shipped from various warehouses around the continental US.

Do you offer faster delivery than ground shipping?
Yes. Expedited shipping is available for the majority of our products. Made to order or personalized products are not eligible for expedited shipping.

What if my product is not in stock when I order?
If your order is out of stock, we will notify you of the expected shipping date and you will have the option of a refund or to wait for the item.

How do I use my products?
Please refer to the owners manual for all products we ship.

What is your return policy?
In the event of a return, the customer is responsible for all shipping charges. For more information, please read our Terms & Conditions

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Pet Product Buying Guides

Quick information on our popular pet products and how best to use them.

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