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Security Guarantee


Pet-Super-Store.com guarantees the safety of your online purchases.
Security is a top priority at Pet-Super-Store.com. To safeguard your personal information, our systems are equipped with multiple security precautions throughout the ordering process, and long after you've completed your transaction. Our systems are protected by firewalls that act as shields to our computer networks. Within those systems, sensitive information is encrypted (a sophisticated way of scrambling information so it cannot be decoded) to protect your personal data, like credit card numbers.

In addition, our servers are housed in a secured facility with very strict access controls. These servers are monitored and secured 24 hours a day.

Our guarantee:
We are so confident that your credit card transaction will be secure that Pet-Super-Store.com we will guarantee your safety and security. Pet-Super-Store.com uses the latest in encryption technology to ensure that every transaction is safe.

In the unlikely event unauthorized use of your credit card occurs, follow the reporting procedures defined by your credit card provider and contact us immediately. Most credit card companies cover all charges that result from unauthorized use of your credit card or may limit your liability to $50.00 US - the maximum liability allowed under the Fair Credit Billing Act. For additional information on the Fair Credit Billing Act, contact the Bureau of Consumer Protection or visit the Federal Trade Commission web site at www.ftc.gov.

If your credit card company holds you liable for unauthorized charges made as a result of your credit card purchase from Pet-Super-Store.com while using our secure server, we will reimburse you for the remaining liability, up to the maximum of $50.00 US.

Technology:
Our secure server software encrypts all of your personal information, including credit card information. The process of encryption takes the information you enter and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet.

Once your encrypted personal information is received by our secure server, it is translated back into its original form and stored in our secured database. Your credit card information is not transmitted over the Internet again. To further ensure the safety of all your personal information, we do not record or keep your credit card information in any way.

Credit Card Security Desk:
If you are more comfortable with inputting your credit card number over the phone, you can call our Customer Service Center with your credit card information. Please call 1-800-507-5908 Monday-Friday 8AM-8PM.
Privacy & Security
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