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Electric Dog Fence FAQ

1. Will all of your containment systems work in my yard?

Yes. Regardless of your yard size or layout, our electric fences will work in your yard.

2. Is there a limit of how big or small my dog can be?

The containment systems offered here at Pet-Super-Store.com have been proven safe and effective for dog weighting no less than 10 lbs. All of our collars are adjustable which allows you to create a perfect fit for your dog whether it's a small beagle or a large German Shepard.

3. Is this going to hurt my dog?

No. The mild “stimulation” delivered to your dog when it approaches the boundary are designed to get your pet’s attention. Nearly all of our collars have safety features built in to prevent any harm coming to your pet.

4. Is there a chance of my kids getting hurt?

No. The stimulation is limited to the pet’s collar, not the fence. Even if you or your child were holding your pet when you crossed the boundary wire, both of you would be safe from any harm.

5. What cards do you accept and what is the process?

The following payment methods are currently accepted. Visa, MasterCard, American Express and Discover. Our shopping cart uses 128bit encryption and is the securest method we offer for purchasing your pet fence. To place your order over the phone, please call 1.800.507.5908.

6. I have a small dog and a large dog. Do I have to buy two systems?

No. Our fences are effective for all the dogs in your family whether they are big or small. Each pet fence includes one collar; additional collars are available separately.

7. Is this complicated?

Each system comes with a very easy-to-follow manual walk you through every step. Some of our systems even offer a training DVD.

8. I have a 6 week old puppy. How old does a dog have to be before starting training?

It really depends on your particular breed, but most breeds should be at least 16 to 20 weeks of age.

9. Do I let my dog get used to the collar for a while or do I turn it on immediately?

Your dog may respond immediately to the training, however, continue to follow the enclosed Training Guide to fully train your dog. The convenience that your new fence offers plus the added safety for your dog are well worth the time invested.

10. What is the best way to take the dog out of the boundary?

The owners manual will show you how to create what is called an electric gate. You will want to setup an electric gate so you can take your dog safely out of the boundary area.

11. How does the owner train the dog to be comfortable when using the electric gate?

Using a long leash on the dog. First, you will need to turn the system off. Second, remove the dog's collar. Third, place your dog near the area that will become the "gate". Last, you walk out of yard and ask dog to "come". He will recognize that it is safe to leave the area with your permission.

12. My dog is constantly jumping the fence in the same location. What do I do?

Take you pet to his / her favorite escape route. Place them on a long leash and then have someone else walk by that spot. When the dog attempts to leave - pull him back with the leash and then redirect him to the "sit" and "stay" commands. You may also want to consult training tips in your owners manual.

13. Will my electric pet fence keep other dogs out of my yard?

Not likely. The stray dogs would have to be wearing a collar for the system to keep them out of your yard.

14. What is the purpose of the dummy collar?

You want your dog to learn that it is the boundary you have established that is causing the correction, not the collar. By leaving the collar on your dog while turned off, your dog soon learns that the collar is no different then any other collar he or she has worn.

15. How long will it take my dog to get used to the collar before I can let it receive a correction for the first time?

It really depends on the dog. Some customers have reported as few as 3 days while others have said it took up to 7 days.

16. Should I be present the first time the dog receives a correction?

Yes. We recommend having your dog on a leash. Once they receive a correction, you can pull the dog away and teach them the appropriate response.

17. Why is it important to have my dog on a leash the first time he receives the correction?

The correction is something new for your dog. They are not going to know where it came from and could become confused. For your pet’s safety, you want to be there to help them learn the appropriate response to the correction.

18. Do I have to pay freight?

If you order more then $75 worth or products, your shipping is FREE!

19. These flags are ugly in my yard, do I have to leave them up forever?

We agree that they aren't that pleasing to the eye. Plan on leaving them remaining in your yard for at least 2 weeks, but in some cases as long as 30 days.

20. What is the "safe zone"?

This is any area in your yard where your dog can roam freely without getting a correction.

21. Does the correction going to hurt my dog?

No. The correction is designed to be as safe, painless and humane as possible. The object is to correct unwanted behavior, not punish your dog.

22. Is this a humane way to train a dog?

Absolutely. While the correction is unpleasant, it is harmless to your pet. Electronic training devices require interaction and training from the owner to achieve desired results. Therefore fence manufacturers provide comprehensive training manuals with each training product. These tools were developed with veterinarians and animal behaviorists to ensure safety and peace of mind for you and your pet.

23. Will this system help to keep my dog from jumping over or digging under my existing fence?

Yes. Nearly half of those purchasing fences from us have existing wood fences and are using the in-ground fence to keep pets out of their flower beds or to designate an area that is off limits to their pet dogs.

24. I have more than one dog and they like to chew on each others collars. How do I this from happening?

If you see this happening you should correct the dog doing the chewing. We realize you can't be there around the clock. You may want to try spraying the collars with Lysol or Ammonia. You could also look for deterrents that have been designed to prevent chewing and spray them on your collar.

Installation Questions :

25. How deep should the wire be buried?

Always consult your owners manual and go by their recommendations. We recommend that you bury the wire 1 - 3 inches underground to give it protection from possible damage caused by small rodents or surface traffic. It is not vital to the operation of the system that the wire be buried, but it is highly recommended. If you don't want to go through the process of burying the wire, it can be attached to an existing fence, hedges or other items if it is not going to get damaged.

26. What kind of wire do these systems use?

Containment systems use a durable polyethylene coated wire. This wire is proven to be extremely durable in any climate whether it is below or above ground.

27. How should I dig a trench for my wire?

If you aren't afraid of a little work, the quickest way to dig your trench is with a shovel. Simple stab the lawn and push the shovel away from you. This creates a small trench for you to tuck the wire into. After you have the wire in the trench, step down on the grass and it will lie down and cover the wire. You won't even notice that you did anything to the grass. You could always rent a small trencher from your local rental house and use it if you have a very large area of tough soil. Tip: Water your yard the night before you install your system. This will soften the ground and make it easier to dig.

28. Can I cancel the signal in certain areas of my boundary?

Sure. Read your owners manual on how to do this. With most systems, the signal can only be canceled by twisting wire together. The wires must be part of your continuous loop, and must be traveling in opposite directions. Do NOT over-tighten the wire and cause a break in the wire's outer insulation. A lot of home owners use this method to enclose pools, ponds, gardens, outbuildings, etc.

29. Why is it important to have rounded corners along my boundary?

Sharp turns or angles in your loop can cause complete signal failure, or just intermittent signal conditions along your entire boundary. A rounded corner will prevent direct crossing of the signals and your fence will function properly.

30. How do I install the wire across my driveway or sidewalk?

Most driveways and sidewalks have expansion joints. This is a piece of wood or saw cut in your driveway or sidewalk that allows the concrete to move with the ground and not crack. You can tuck the wire down in this existing groove to cross your driveway or sidewalk. If for some reason you do not have expansion joints, you can use circular saw with a masonry blade to create a groove. Consult your local hardware store for a good caulk or patching agent to fill the groove once you have installed the wire. You don't want it to come out of the groove where people can trip on it or your car could damage the wire by driving over it.

31. Is there a way to protect the wire underground?

Sure. You could always run the wire through pvc conduit and then bury it. If you have some old garden hoses lying around, you could recycle those and run the wire through the hose before burying it. NOTE: Do not use metal piping or garden hose that contains metal strands in the weave.

32. Are the little flags really necessary?

The flags are absolutely vital to the success of your system. They form the "visual boundary" that your pet will learn to associate with the warning beep given by his receiver collar. Without a visual boundary, your pet will only be confused by the warning beeps, and training will take much longer. Once the pet is trained, you may remove the flags. This is described in the training manual that comes with your kit.

33. Where do I place the flags in relation to the buried wire

You will want to place the flags on the inner edge of your boundary, at the point where the warning signal on your pet’s collar begins to activate.

34. Can I splice the wire?

Yes. Splicing is not a problem as long as it is done properly. Make sure all of your splices are moisture proof. This will prevent the wire from corroding and ensure your system is working properly and your dog stays safe in your yard.

35. Does my wire have to form a complete loop Do both ends of the wire have to be connected for this system to work?

Yes. You must complete the circuit.

36. Will lightening hurt my system?

These systems have built-in lightning protection. You can never have enough protection which is why we recommend purchasing an additional surge protector. This is the only way to have 100% protection from lightning damage.
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