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Our Guarantee To You

100% Satisfaction
You can trust that Pet-Super-Store.com is providing you with the highest quality pet products in the industry. We are so confident that you will be thrilled with your purchase; we offer our No Risk Guarantee with every order. If for ANY reason you are unhappy with your order, you may return it to us for a full refund. Please read our policy below for important information.
No-Hassle Returns
Occasionally, we know you will need to return an item for "whatever" reason and we completely understand. We are happy to take back any product, for any reason as long as it's not personalized or made to specific customer requirements. All items MUST have a RMA# before returning the items. Email returns@pet-super-store.com with your name, order number and return reason. Please allow 1-2 business days for RMA numbers to be sent.
No Return Fees
If for any reason you are unhappy with your purchase, you can return it to us provided it is unused, in the original wrapping/packaging, and in a re-sale condition within 15 days of the date you received the item.

In order to avoid restocking fees, you will need to return your item to us within 15 days from the delivery date (UPS/FedEx/DHL/USPS). Once the package is inspected and found to be in original condition, we will issue a 100% refund of the purchase price. No restocking fees!
Free Shipping
We will PAY FOR YOUR SHIPPING on all orders over $75.00 and delivered within the continental United States. If you reside in HI, AK or are an international customer, please go through the checkout process for real time shipping quotes.

Returning Items After Your 15 Day Grace Period

After 15 days
You may return your product up to 30 days after your purchase date. All items returned after 15 days are subject to a 15% restocking fee. Items must be in the same condition you received them. Any products that are noticeably damaged or altered in anyway may incur a higher restocking fee.

For all returns we recommend you use registered post as we cannot be responsible for items lost prior to delivery to us where unrecorded delivery methods have been used. Please retain proof of postage.

After 30 days
As much as we would like to, we cannot accept any returns after 30 days, for any reason. If your product is under warranty, we are happy to help you get a replacement order or part. Simply call our customer care representatives at 1-800-507-5908 and we will be glad to assist you.

Returning your item without a RMA number
If you return your item without a RMA number, you will be charged a 50% restocking fee.

Simply send an email to returns@pet-super-store.com and an agent will contact you with an RMA number and address. Please allow 1-2 business days for RMA numbers to be sent. Include the following:

Name
OrderID
Reason for returning

If you do not receive your RMA#, please check your junk mail or SPAM folders before calling. Once you have checked all folders, dial 1-800-507-5908 and a customer care representative will be glad to assist you.
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Pet Product Buying Guides

Quick information on our popular pet products and how best to use them.

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