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Customer Testimonials

What Our Customers Have to Say

I ordered a dog bed from you guys...i actually ordered the wrong size and you guys worked through it with me and in the end I got the size I needed. The Customer Service Rep that helped me out was wonderful! I would purchase more things from them for sure!


I can’t say enough about the elevated dog feeder. The price was reasonable, it looks great in our house, and the process of ordering was quick and simple. I received my package in quickly and have zero complaints.

I will definitely be back to shop! Keep up the great work 

We thought your site and service was excellent! We ordered an in-ground fence pet system with an extra collar and have been completely satisfied. It came very promptly after being ordered. Thank you so much!!

Kirstin Mitton


Honestly I have no complaints. I love the store and the site. Your store is 100 times better than all your competition especially Petco. Keep up the good work!

Joyce :-)

I love the way your site is laid out. It is easy to find things. Your customer service was great. The fact that you combined two different orders into one in order to save me shipping was a great plus.


Pet Super Store:
The only thing about the site I would like is - more explanation about each product. that said, I am thoroughly satisfied with my purchase (I purchased an electronic dog trainer).

Heather Shoenberger

I thought service was good. The collar arrived in good order in about 3 days You did what you said you were going to do. We can't beat that.

Alfred Rogers

Excellent customer service and great looking website! One of the reasons I chose to order through your company was the free shipping...


Just wanted you to know that the pet gate that I ordered is perfect! And I'm impressed with the quality - ordered another from a different place and ended up sending it back because it wouldn't have lasted a month. The people I talked to over the phone were very polite and professional. I will definitely recommend the Pet Super Store to all of my pet-loving friends. I'm glad I discovered you!

Karen Prasser

I think the product is very sturdy and well made - (raised feeder). The price was fair and I also like that it was lead free as my dog is eating from it. That is very important to me. It was very hard to decide what finish to get since you have to rely on the internet - I would suggest having samples of the wood and finish to send out to people - if cost was an issue - some companies charge a small fee and will return it to you when you mail back the sample.


Pet Super Store,

I was very pleased with my order. It was not only the lowest price for the item on the internet that I found but it also came faster than any other animal item that I ordered at other sites.

Thank you I will shop with you again,
Laura Baker

Great website-easy to navigate. Easy ordering and timely delivery. Very fair prices and great product depth.

Am glad to have found your website. My dog loves his bed : )

I had a very good experience with the Pet Super Store, I loved all my products and so did our little baby. We got our stroller right away within a few days, and the car seat came a few days after. I called regarding my custom made stairs and they were very helpful in letting me know the status and when I was getting that. Everything is great quality and I would definitely go back for more shopping.


Dear Pet Super Store Representative,
After much research online, I decided to purchase our pet products from Pet Super Store. The selection was impressive and I liked the fact that I could search dog beds by type. My only suggestion would be to add a "Green" (meaning Environmentally-friendly) search option on your dog beds. I had to do a separate search for environmentally-friendly pet beds and then match them up with the ones that you had on your site. With the big push for purchasing green products these days, I think that this addition would be appreciated by other customers as well.

Best Regards
Laura Herren

Everything was great. The item I ordered was just lovely and our dog enjoys the custom bed. Thanks so much. Your site was terrific, too.

Barbara Jaffe

good job guys! everything is perfect

Sergiy Gumenjuk

I am satisfied with my purchase and will be back.

Best regards,
Göran Klementsson

I was very happy with the purchase of doggie doors from your store. I appreciate the friendliness of the staff and how fast the products came.


I was extremely happy with the service. I got my 3 bowls quickly, they were beautiful and of sound quality, and we use them twice a day! They are holding up well, I might add, against the "daintiness" of two Bloodhounds and one part Great Dane. (If you have ever had either of these breeds you know that I am being sarcastic).

The reason I chose you for these products is because you had the best price for what I wanted and you were willing to give me a discount for ordering 3 of them at one time.

Thank you for excellent service and an excellent product!


Paula Hebert

Excellent communication from your staff. It is really nice to see such great customer service!

Thank you!

Hi guys i was looking around for the collar for quite a while now.I knew what i wanted but wasnt sure about safety and security giving my details and card number over the net, i searched for the sd400 collar through a number of sites and i mean a number of sites and when i came across you guys i thought well i like the spread of your web site you had good info on the product and took gamble on your card safety features and the fact you responded back to me and asked for my input on your service has made me feel i made the right choice and that your customer service has been fantastic and look forward to shop through you guys, keep up the good work...



I can't think of anything that you did wrong. My order arrived quickly, it was easy to navigate on your site and find what I wanted, the price was outstanding, and the item was exactly right.

Here's what I like most about your website: I like the customer reviews, and I liked being able to upload a picture of my pet using the item I bought. It inspired me to write a review just so I could post a picture.

Thank you,
Sara J. McCort

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