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Customer Care

Contact Information

Phone : 1-800-396-5517
Email:Sales and Support
Email:Returns Department

Physical Address:
Pet-Super-Store.com
7715 Ellis Rd Suite G
Melbourne, Fl. 32904

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Frequently Asked Questions

How do I place an order online?
Ordering is easy and convenient! Simply select your favorite items, add them to your shopping cart and click "proceed to check out" for your order total. Once you have entered your shipping address, the shipping total will appear on your screen. Shipping is FREE for all orders over $75.00 and shipped within the continental US.

Can I place orders by phone?
We accept phone orders toll-free at 1-800-396-5517. Our customer-care consultants are available Monday through Friday 8AM to 6PM EST to answer your questions. We'd love to talk to you!

Can you put a "rush" on my order?
If you need your items before the normal processing and shipping time, please choose an expedited shipping method during checkout. Personalized and made to order items cannot be rushed!

What are my payment options?
Orders can be placed online using Visa, MasterCard, American Express or Discover Cards.

Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of Georgia.

Will I get an email confirmation after I place my order?
Yes, you will receive an order confirmation and tracking number to the email address you provided during checkout. If you do not receive an order confirmation, please double check your junk mail folders.

How do I make changes or cancel my order?
You may make changes or cancel your order as long as the order has not been shipped or personalized. We strongly suggest you speak with a customer-care representative as soon as possible with changes or cancellations so we can accommodate your request without any additional charges.

How long before I receive my refund?
All refunds are processed upon inspection of items. Once your returned items have been processed, a credit should post to your credit card (minus any shipping & restocking fees you incurred on your original order) within three-to-five business days.

Do you charge restocking fees?
All orders are subject to a 15% restocking fee. However, you may exchange your product with out incurring a restocking fee. Please speak with one of our customer-care representatives for further clarification.

What if I got my order, but some items are damaged?
Please inspect all items carefully when you receive your order. If there's any damage, please call our customer-care department at 1-800-396-5517 at your earliest convenience, but no later than 7 days after the package was delivered. A customer-care specialist will help you file a claim with UPS.

When does my order ship?
Most products ship the same day if ordered by 2:00PM EST. Personalized and made to order products may take up to 3 weeks to be shipped. To offer you the widest selection of high-quality and unique products, we use additional vendors for some of the items on our Web site. Because shipping may vary depending on the vendor, please see "item details" for production times. Please note that, in some cases, you may receive multiple packages.

Do you ship to Post Office Boxes?
Unfortunately, we cannot ship to PO Boxes. We ship UPS and are required to have a physical address for delivery.

Do you ship to APO/FPO addresses?
Yes. However, we do not guarantee delivery times on these orders.

Do you ship internationally?
Yes, but please check with your customs department before ordering electronic training equipment. Some orders may be seized by customs. The customer is responsible for all incurred costs; including return shipping.
Dog beds cannot be shipped internationally.
International orders must have the same "Bill to" and "Ship to" address.

For any other questions, please call 1-800-396-5517
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